GENERAL CONDITIONS OF SALE FOR CONSUMER CUSTOMERS (B2B)

These general conditions of sale govern the purchase of products and services carried out remotely via the Internet on the site https:// www.ohinternational.it
Before sending the order, the Customer is required to carefully read these General Conditions, made available to him on the aforementioned site to allow them to be read, memorized and archived.

Art. 1. Definitions
1. Unless otherwise provided for in the Contract, the following terms and expressions will have the meaning set out below:
a) ) “Oh INTERNATIONAL SRL ” con sede legale e magazzino in via L. Galvani 7/9 – 00015 Monterotondo (RM), R.E.A. RM1303318 P.I. 11444181009, numero tel. 06/9004441, e-mail info@ohinternational.it (informazioni di carattere generale), oh@legalmail.it (indirizzo di PEC).
b) “Site” or “Website”: the site accessible at the URL www.ohinternational owned by OH INTERNATIONAL SRL.
c) “Customer”: the natural person who concludes the contract for the purchase of one or more Products.
d) “Consumer” or “Consumer Customer”: the Customer (natural person) who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
e) “Parties”: Oh International and the Customer.
f) “Product”: each product made available for purchase through an electronic catalog made available on the Site, such as, by way of example but not limited to, food supplements. The catalog is constantly updated and the availability of each product may vary without notice.
g) “Login credentials”: the “username/email address” and the “password” relating to each Customer’s account, necessary for access to the reserved area of ​​the Site and to conclude the Contract.
h) “Working days” and “working hours”: from Monday to Friday, excluding national holidays, with working hours from 9:00 to 17:00.
i) “General conditions”: these general conditions of sale, which regulate the relationship between Oh International and consumer customers.
j) “Contract”: consists of these General Conditions and the Order Confirmation. In case of discrepancy between the General Conditions and the Order Confirmation, the Order Confirmation will prevail.

Art. 2. Parties to the contract

  1. Parties to the contract are Oh International  and the Consumer Customer, whose personal data are indicated in the Order Confirmation sent Oh International : it forms an integral part of the Purchase Contract. Oh international  data are indicated in art. 1, paragraph 1, lett. a, of these General Conditions.
  2. The contract stipulated between Oh International  the Consumer Customer is subject, among other things, to the specific legislation referred to in section II (“Pre-contractual information for the consumer and right of withdrawal in distance contracts and in contracts negotiated away from business premises” ), articles from 49 to 59, as well as sections III (“Other consumer rights”), articles from 60 to 65, and IV (“General Provisions”), articles from 66 to 67, of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”).

Art. 3. Object of the contract

  1. These General Conditions of Sale for Consumer Customers (“General Conditions”) govern the purchase, made by Consumer Customers, of the products referred to in the electronic catalog made available on the website www.ohinternational.it  (“Site”), B2C ( Business to Consumer ) section.
  2. These General Conditions apply to all purchases referred to in paragraph 1 made starting from 3 April 2023.

Art. 4. Purchase procedure and conclusion of the Contract

  1. After registering on the Site, the Customer can purchase one or more Products in the Site’s electronic catalog (illustrated and described in the relevant information sheets) by placing them in the “cart” and respecting the technical access procedures set out on the Site itself.
  2. The publication of the Products indicated on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal to Oh International. Before actually sending the order, the Customer is shown a page which summarizes, among other things, the Products selected, their price and any delivery costs. The general conditions and the privacy policy can be viewed, saved and printed before sending the order.
  3. The order sent by the Customer has the value of a contractual proposal and, by sending this order, the Customer acknowledges having complete knowledge and fully accepting these General Conditions. The Customer is invited to print and keep the summary of the order, shown after sending it through the Site. The “notes” field, if any, present in the electronic order form can be used by the Customer only to enter any operational indications ( e.g., name on the intercom) and will not bind any Part of the Contract in any way, nor may it contain exceptions to these General Conditions or in any case to the contractual ones.
  4. Oh International has the right to accept within 14 working days, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, in any capacity, in case of non-acceptance of the order. Any acceptance of the Customer’s proposal is confirmed by Oh International  by means of an order confirmation e-mail message to the e-mail address communicated by the Customer. The purchase contract entered into between Oh International and the customer is understood to be concluded with the sending of the order confirmation to the customer, without prejudice to the verification referred to in paragraph 5.
  5. The Customer acknowledges that the order confirmation referred to in the preceding paragraph is sent following an automated check; if, when packing and shipping the Products, Oh International should find any errors in the catalog or in the order relating to the price and/or characteristics and/or availability of a Product, it will promptly notify the Customer in order to agree on the modification or cancellation of the order.
  6. The Customer, as a consumer, can exercise the right of withdrawal in the terms and conditions of the law, on which reference is made to the articles. 21 (“Right of withdrawal”) and 23 (“Cases of exclusion of the right of withdrawal”) of these General Conditions.
  7. The Customer acknowledges that some products on the site could: be packaged and/or personalized in his favour; risk deteriorating or expiring rapidly; not lend themselves to being returned for hygienic reasons or connected to health protection, if sealed and opened after delivery; by their nature, mix inseparably with other goods, after delivery. Therefore, certain rights pertaining to the same, even as a Consumer, could be limited (such as, by way of example but not limited to, in compliance with the provisions of article 23 “Cases of exclusion of the right of withdrawal”).
  8. The customer agrees to be able to receive products close to the expiry date, which makes the product salable until its deadline, the expiry of the product is always to be considered the last useful day of the month printed on the package.

Art. 5. Description and visual representation of the goods

  1. The visual representation of the products on the Site, where available, normally corresponds to the photographic image of the products themselves and/or their packaging. This representation has the sole purpose of presenting them for sale, without any guarantee or commitment on the part of Oh International regarding the exact correspondence of the image depicted on the Site with the real product.
  2. In case of difference between the image and the written product sheet, the description of the product sheet always prevails.

Art. 6. Availability of Products

  1. The Customer can only purchase the goods present in the catalog published on the Site and in the quantities indicated therein. The prices and availability of the products, as shown on the Site, are subject to change at any time and without notice.
  2. The products available for shipment are highlighted on the Site. The Customer acknowledges that, due to the possible simultaneous access to the Site by multiple users and the time between loading the web page and placing it in the cart, the actual availability of individual Products could vary significantly during the same day with respect to the indications given on the Site. If an ordered and paid item is not available in the subsequent warehouse check, Oh International undertakes to return to stock and to arrange for the shipment of the specific product within 30 days from the date of payment, the 30 days the customer has the right to decide whether to continue waiting or withdraw from the purchase contract and be reimbursed.
  3. In the case of orders with several products, Oh International  undertakes to ship in the shortest possible time products in the warehouse, reserving 30 days for products not present as indicated in point 2 of the art. 6.
  4. Oh International  undertakes to fulfill its obligations in a short time and in any case in the ways and terms set forth in articles 13 and 14 of these General Conditions; if the delivery times of the ordered product are delayed with respect to those indicated on the Site before the order is placed, Oh International  undertakes to promptly notify the Customer via an e-mail message to the address indicated by the Customer during the purchase of the products . If it is not possible, for any reason, to proceed with the delivery of the products purchased in compliance with art. 14 of these General Conditions, Oh International reserves the right to inform the Customer of the cancellation of the order.

Art. 7. Prices and delivery costs

  1. The Customer will pay Oh International  the price indicated on the order confirmation page. All the prices of the Products are indicated on the Site and are inclusive of VAT. In the event that a Product is discounted, the discount percentage, the original or ordinary price and the final price are indicated.
  2.  Delivery costs throughout Italy amount to €5 vat included for orders of less than €70; for orders whose amount is equal to or greater than € 70, delivery is free.  To find out the delivery costs abroad, you can contact us at shop@ohinternational.it .
  3. The amount of delivery costs, where due, is indicated on the order summary page shown to the Customer before sending the order.

Art. 8. Shipping with Express delivery 12

  1. Delivery will be made by GLS courier
  2. The Customer is required to check the correctness of his contact details (address, telephone number, email, etc.) entered on the Site: if these data are incorrect, the Shipping Company will not be able to contact him.
  3. If the Customer exercises the right of withdrawal, the sums paid as ancillary contributions for the services referred to in paragraph 1 of this article will not be returned by Oh International .

Article 9. Payments

  1. Payments in execution of the Purchase Agreement can be made through these methods: credit card, prepaid card, PayPal or advanced bank transfer, if the delivery takes place in Italy. The customer is required to choose, at the time of conclusion of the purchase contract, the chosen method of payment.
  2. For purchases from abroad, the accepted payments are PayPal and advance bank transfer.

Art. 10. Payment by credit card or PayPal system

  1. If the Customer proceeds with the purchase of the products with payment by credit card or PayPal, the information relating to the buyer’s credit card will be transmitted and managed by a third party (“Intermediary”), via a protected connection directly to the website of the ‘Intermediary who manages the transaction. The accepted circuits are indicated on the Site before sending the order.
  2. The payment procedure by credit card takes place using a secure connection, where the Customer will find the indication of the order amount and must indicate the type, number and expiry date of the credit card. Additional data or security codes may be requested in some cases by the Intermediary (such as, by way of example but not limited to, for the MasterCard SecureCode and Verified by Visa security services). The indication of a telephone number where the Customer can be contacted is always required.
  3. In order to fully protect the customer’s security, Oh Internaional never gets to know the credit card number, which is only received from the banking institutions that must provide the authorisation. Oh International is only notified of the outcome of the transaction. In other words, no data relating to the credit card is transcribed on the documents relating to the order and/or stored by Oh International

Art. 11. Payment by advance bank transfer

  1. In case of purchase with payment by bank transfer, in explicit derogation from art. 13 of these General Conditions (“Shipping and delivery times”), the order will be processed after the effective receipt of the sum. The reason for the bank transfer must include the order number and the customer’s personal details. The Customer must send a copy of the bank accountant by email to Shop@ohinternational.it.
  2. The bank transfer must be made by the Customer within 5 (five) working days of acceptance of the order by Oh International  under penalty of cancellation of the order.
  3. The data for payment by bank transfer are as follows: Monte dei Paschi di Siena filiale di Monterotondo (RM) – ABI: 01030;  CAB: 39240,  current account no.: 000000378212, made out to OH INTERNATIONAL  Srls, Via L.Galvani 7/9  – 00015 – Monterotondo (RM);

IBAN: IT16e0103039240000000378212

The data to make the transfer could also be contained in the order confirmation e-mail.

  1. The expenses that the customer will possibly have to pay to his credit institution to make the transfer will not be attributable to Oh International  in any way. The customer is requested to inquire in advance with his credit institution of the costs he will have to incur to carry out this type of payment.

Art. 12. Transport and invoicing documents

  1. For each purchase Contract finalized through the Site, Oh International will issue an invoice for the products that will be shipped.
  2. The information provided by the Customer at the time of the order will be used for the eventual issue of the invoice. The Customer assumes all responsibility for the correctness of the aforementioned information. No change in the invoice will be possible after it has been issued.

Art. 13. Shipping and delivery times

  1. Oh International  will normally process the order within 24-72 hours (except weekends and holidays) from the day of receipt of the same. With the fulfillment of the order, Oh International  entrusts the Products to the trusted courier or shipper to be sent to the address indicated by the Customer, summarized in the order confirmation. Deliveries are made by land transport approximately within the next 24/48 hours (excluding weekends and public holidays) to most of the Italian territory. For deliveries to Calabria, Sicily, Sardinia, Venice and smaller islands, an additional working day must be considered.
  2. In the event that a problem occurs with the courier during transport and the package does not arrive at its destination within the indicative term referred to in paragraph 1, the Customer can promptly report it to Oh International, who will try to resolve the matter within a reasonable period of time. Oh International  invites the Customer not to contact it before the aforementioned indicative term has elapsed, since it would not have the necessary data to be able to profitably activate with the appointed courier.
  3. The terms of evasion and delivery referred to in paragraph 1 are only indicative and not guaranteed, by virtue of the many variables involved, with particular but not exclusive reference to the delivery phase by the courier. In compliance with current legislation, Oh International  undertakes to deliver the products to the consumer within 30 days from the date of conclusion of the contract. No responsibility, for any reason, can be charged by the Customer to Oh Internationa  if the products are not delivered according to the indicative deadline referred to in paragraph 1.
  4. Delivery times refer to the products present in the warehouse at the time of the purchase order. No responsibility can be attributed to Oh International  for delays in the delivery of the goods due to unforeseeable circumstances or force majeure, as well as in the event of strikes, atmospheric events, special holidays, warehouse inventories, headquarters transfers, changes to information systems and other extraordinary events ; they are suitable to cause times longer than the indicative ones in order fulfillment, even in the order of several days.
  5. In any case, if the delivery times of the ordered Product should be delayed with respect to the delivery times indicated on the Site before the order is placed, Oh International  undertakes to promptly notify the Customer via an e-mail message sent to the address indicated by the Customer. same.

Art. 14. Delivery of products

  1. All deliveries of the products will be at Oh International’s risk until such time as the Customer or a third party designated by him materially enters their possession.
  2. The delivery terms indicated on the Site are given as an indication. Oh International  undertakes to deliver the products to the consumer within 30 (thirty) days from the date of conclusion of the contract. No responsibility, for any reason, can be charged by the Customer to Oh International  if the products are not delivered according to the terms indicated on the Site.
  3. Unless otherwise communicated to the Customer by Biovel Lab, the delivery of the products is understood to be at street level.
  4. In order to carry out the delivery of the products ordered, the presence of the Customer or his representative is required in the place indicated by the Customer, who will therefore accept the package on his behalf. Courier delivery times are usually between 8:30 and 19:00. In the absence of the customer (or his representative), the courier will make a second delivery attempt during the following working day.
  5. If, following 2 attempts, it was impossible to deliver for reasons attributable to the Customer (for example, due to his absence and/or lack of contact with the courier), the package will be placed in storage at one of the shipping company’s warehouses. . From that moment the Customer will be contacted by Oh International to schedule a redelivery and will be required to pay a surcharge of € 12. If the Customer, after 10 days from the date of the last delivery attempt, proves untraceable or untraceable, he will lose the sum in full paid to Oh International , including the price of the products ordered and the shipping costs due to its breach of this contract.

Art. 15. Verification operations upon delivery of the products

  1. Upon delivery of the products by the shipper appointed by Oh International ,  the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document on the packaging and that the packaging itself is intact, not damaged or otherwise altered, even in the closing materials, checking with particular care for the possible presence of signs that indicate the breakage of the goods sent.
  2. Under penalty of forfeiture, any damage to the packaging and/or products and/or the mismatch in the number of packages and/or indications must be immediately contested by the Customer, who must declare, in writing, to the person in charge of the delivery of the products, that they are accepted “subject to inspection” or reporting that they are “damaged”: failing that, no claim will be accepted. The Customer also undertakes to report promptly, and in any case no later than 24 hours from the date of delivery, to Oh International  (by e-mail or registered letter with acknowledgment of receipt to the address referred to in Article 1 of these General conditions) any and all possible problems concerning the integrity, correspondence and/or completeness of the products received, under penalty of forfeiture.

Art. 16. Force majeure and acts of third parties

  1. Oh International is not liable for cases of force majeure, unavailability of means of transport, acts of third parties, unpredictable or inevitable events that cause a delay in deliveries and/or make deliveries difficult or impossible or cause a significant increase in the cost of delivery by Oh International
  2. In the cases referred to in the previous paragraph, Oh International  has the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, Oh International  undertakes to provide timely and adequate communication of its determinations to the e-mail address indicated by the Customer, who, in this case, has the right to a refund of any price already paid, excluding any further claim, to any title, against Oh International . In this sense, the Customer explicitly waives any claim, even by way of mere reimbursement and/or indemnity, against Oh International.

Art. 17. Custody and conservation of products

  1. The products sold by Oh International  must be kept and stored by the Customer using the precautions and precautions necessary for this purpose and relating to the nature of the products themselves.
  2. Negligence and/or inexperience in the conservation of each product can damage it and compromise its quality. Oh International   is not liable for any damage to the products sold deriving from erroneous and/or incorrect conservation of the same, with express forfeiture of any guarantee regarding them.

Article 18. Warranty

  1. The Consumer customer enjoys both the ordinary guarantee provided for by the Civil Code, referred to in this article, and the guarantee for any lack of conformity provided for by the Consumer Code, referred to in the following article.
  2. Oh International  guarantees that the Products are free from material and manufacturing defects for a period of 12 (twelve) months from delivery, without prejudice to the limitations set forth in art. 20 (“Exclusions and limitations of the guarantee”).
  3. During the warranty period, the Products and their accessories (if defective in accordance with the preceding paragraph) will be repaired or replaced by Oh International  without charge for spare parts or labor (where applicable). The inactivity of the Products caused by the repair periods does not involve the extension of the warranty period.
  4. All operators such as companies, sports clubs, public bodies, professionals in the sector, etc. are excluded from the guarantee. who use the assets for purposes related to their professional activity. For all of them, the warranty terms are limited by law to 12 months (Commercial Warranty).
  5. In any case, the guarantee does not cover defects deriving from normal wear and tear and improper use of the goods or their tampering.
  6. The products for which replacement under warranty is requested may need to be checked for the actual existence of manufacturing defects. It is advisable to contact Oh International   by telephone or e-mail to agree on the most suitable method of sending.

Art. 19. Additional legal guarantee for the Consumer Customer

  1. In addition to the guarantee provided for the defects of the thing sold in accordance with the provisions in force, up to two (2) years from the delivery of the Products, Oh International  is responsible towards the Consumer Customers, in accordance with the articles 130 and 132 of Legislative Decree 206/2005, of any lack of conformity of the products existing at the time of delivery. The lack of conformity is considered to exist if: (i) the product is not suitable for the use for which goods of the same type are normally used; or (ii) does not conform to the description or does not possess the qualities referred to in the sample or model that may be shown by Oh International ; or (iii) does not offer the usual qualities and performance of a product of the same type that the Consumer can legitimately expect by Oh International
  2. The Consumer Customer forfeits the rights granted to him by art. 130, paragraph 2 of Legislative Decree 206/2005 if you do not report the lack of conformity to Oh International  within the term of two (2) months from the date on which you discovered the defect.
  3. Oh International  will make every diligent effort to replace, at its own care and expense, with other products of the same quality and title available in its warehouses, those Products delivered which are damaged or defective, provided that they have been returned by the Customer in the original packaging (complete of all the parts that compose it). If replacement with the same product is not possible, Oh International  will refund the Customer the amount paid for the defective product, excluding any further liability of Oh International , for any reason.
  4. The cases of exclusion and limitation of the guarantee are explained in art. 20 (“Exclusions and limitations of the guarantee”).

Art. 20. Exclusions and limitations of the guarantee

  1. The shipping costs for sending by the Customer to Oh International  for assistance will be entirely borne by the Customer, while those relating to the return will be entirely borne by Oh International.
  2. The guarantee pursuant to articles 18 (“Warranty”) and 19 (“Additional legal warranty for the Consumer Customer”) is excluded if the Customer has damaged the Products due to his own willful or negligent conduct, or in any case if, due to his negligence and/or carelessness and/or for other reasons not attributable to Oh International , has damaged and/or rendered defective the Products, and/or exposed them to natural events and/or has used them improperly and/or without following the technical instructions indicated in any manuals, and/ o has carried out and/or had repairs, interventions or tampering carried out by personnel not authorized by Oh International , and/or has omitted the necessary maintenance, and/or has kept them incorrectly.
  3. If Oh International  finds that any faults or defects in one or more of the Customer’s Products are directly or indirectly attributable to the Customer, the latter will be required to pay the costs of verification incurred for this purpose, as well as, by way of derogation from paragraph 1 of this article, out-of-pocket expenses for its return; Oh International , on its own initiative or at the request of the Customer, may also send them a quote for the repair (where applicable).

Art. 21. Right of withdrawal

  1. The Consumer Customer has the right to withdraw from the contract, without giving reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party, other than the carrier and designated by him, acquires physical possession of the products.
  2. In the case of a contract relating to multiple products ordered by the Consumer Customer, in a single order and delivered separately, the withdrawal period expires after 14 (fourteen) days from the day on which the Consumer Customer or a third party other than the carrier and him designated, acquires physical possession of the latest product.
  3. To exercise the right of withdrawal, the Consumer Customer is required to inform OH INTERNATIONAL SRL at one of the addresses transcribed below: OH INTERNATIONAL SRL, Via L.Galvani 7/9 – 00015 – Monterotondo (RM); e-mail shop@ohinternational.it (general information oh@legalmail.it (PEC address).
  4. The Consumer Customer must communicate his decision to withdraw from the contract stipulated with Oh International  through an explicit declaration, by sending a letter by post or PEC to the addresses referred to in the previous paragraph.
  5. To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
  6. Pursuant to art. 54, paragraph 4, of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal falls on the Consumer Customer, therefore it is advisable that this communication be sent to Oh International  by registered letter with acknowledgment of receipt to the following address: Via L.Galvani 7/9– 00015 Monterotondo  (RM); or by PEC to the address oh@legalmail.it or by any other suitable means to demonstrate with certainty the shipment and receipt of the communication by Oh International

Art. 22. Effects of withdrawal

  1. If the Consumer Customer withdraws from the contract stipulated with OH international , all the payments he has made relating to the products purchased will be refunded, EXCLUDING  delivery costs which  will NOT  be refunded (in addition to any additional costs deriving from his possible choice of a delivery other than the least expensive type of standard delivery offered by Oh International ), without undue delay and in any case no later than 14 (fourteen) days from the day on which OH INTERNATIONAL  was informed of the Consumer Customer’s decision to withdraw from the contract.
  2. These refunds will be made using the same means of payment used by the Consumer Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, the Consumer Customer will not have to incur any costs as a result of this reimbursement. The refund may be suspended until the goods are received, or until the Consumer Customer demonstrates that he has sent the goods back, whichever is the earlier.
  3. The Consumer Customer must return the goods or deliver them to OH INTERNATIONAL SRL at the following address: OH INTERNATIONAL SRL Via L. Galvani 7/9 – 00015 – Monterotondo (RM), without undue delay and in any case within 14 (fourteen) days from the day on which you communicated your withdrawal from the contract to OH INTERNATIONAL SRL. The deadline is respected if the Consumer Customer sends back the goods before the expiry of the period of 14 (fourteen) days.
  4. The direct costs of returning the goods will be borne by the Consumer Customer.
  5. The Consumer Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Art. 23. Cases of exclusion of the right of withdrawal

  1. The Consumer Customer cannot exercise the right of withdrawal provided for by art. 21 (“Right of withdrawal”) in the following cases: (a) if the goods are made to measure and/or clearly personalized; (b) where the goods are liable to deteriorate or expire rapidly (6 months or less after expiry); (c) if the sealed goods, opened after delivery, do not lend themselves to being returned for hygienic or health protection reasons; (d) food products sealed once opened; (e) if the goods, after delivery, are, by their nature, inseparably mixed with other goods.
  2. The Professional Customer cannot, in any case, take advantage of any right of withdrawal.
  3. On the other hand, the right of withdrawal is not applicable by law in B2B transactions, or when the Customer is a professional operator who uses the equipment purchased for his own business. Companies, professionals in the sector, non-profit organizations and public bodies can be classified in this sense. In these cases, the intention to withdraw from the contract must be communicated and motivated to Oh International  which will evaluate  the opportunity with unquestionable judgment and, in case of acceptance, to negotiate the modalities.

Art. 24. Access credentials

  1. The Customer is required to keep the access Credentials with the utmost care, confidentiality and diligence, undertaking not to communicate them to others. He undertakes to immediately notify Oh International  of any total or partial theft, loss or loss of access credentials or only a part of them and in any case of any unauthorized use by third parties. The Customer will be responsible for any damage caused to Oh international  and/or third parties due to failure to comply with the provisions.
  2. After 90 days from registration on the Site without any purchases having been made, Biovel Lab reserves the right to cancel the Customers’ accounts, even without notice.

Art. 25. Exemption from liability for content posted by the Customer on the Site

  1. Each Customer, after registering on the Site, can enter comments, reviews and opinions on the Products in the electronic catalogue. This functionality cannot be used for illicit purposes or in violation of current legislation, such as, by way of example but not limited to, to carry out spamming activities or insert defamatory, slanderous, threatening, contemptuous, violation of other people’s privacy and dignity content personal, etc.; it is also forbidden to insert propaganda messages, advertising, references to sites and competing companies. The publication of the aforementioned contents is carried out free of charge by the Customer, who can cancel the reviews and opinions at any time by accessing the Site with his own credentials. The Customer acknowledges that any content entered on the Site could be canceled by OH INTERNATIONAL SRL at any time, for example for the cessation of the sale of the reviewed Product or for the closure of the spaces relating to comments, reviews and opinions.
  2. Oh International  has no obligation to monitor the activities carried out by each Customer on the Site pursuant to this article, as required by Legislative Decree no. 70/2003. In any case, OH INTERNATIONAL  reserves the right to remove any content generated by the Customer if it is made aware of or otherwise becomes aware of the pursuit of an illegal purpose and/or the violation of one or more of the above-mentioned prohibitions, and/or an express request is made in this sense by a judicial or administrative body and/or by a third party who considers himself harmed by the aforementioned contents. In such cases, OH INTERNATIONAL will inform the Customer of the aforementioned measures in any way and will have the right to suspend or cancel his account even without notice, without prejudice to any other retaliatory action against the person responsible for the violations.

 Art. 26. Modifications

  1. Oh International  may modify, at any time and without notice, the content of these General Conditions.
  2. Any modifications made will take effect from the date of publication on the Site, as declared in the header of the same General Conditions.
  3. In the event of changes, unless otherwise agreed expressly between Oh International  and the Customer, the General Conditions in force at the time the contract was stipulated remain unchanged for contracts that have already been concluded.

Art. 27. Slight negligence and limitation of liability

  1. Oh International  is not liable for damages, even to third parties, possibly caused as a result of its slight negligence.
  2. In no case, the sums possibly owed by Oh International  for any title or reason may exceed those paid by the Customer in execution of the Contract.

Art. 28. Intellectual property rights

  1. All trademarks, as well as any intellectual property, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by the laws and international conventions on intellectual property and industrial property reproduced on the Site remain the exclusive property of Oh International   and/or its assignors, without the Customer deriving any right over the same from access to the Site and/or from the stipulation of the Purchase Contracts.

 Art. 29. Treatment of personal data

  1. Oh International  undertakes to comply with current legislation on the protection of personal data. The information on the processing of personal data is made available on the Site and in any case can be viewed and stored at any time before the conclusion of the Contract.

Art. 30. Other provisions

  1. All purchases of products and services made through the Site by the Customer who accesses it are governed by these General Conditions as well as by the other provisions and operating instructions contained in the Site. In the event of a conflict between the provisions of the aforementioned provisions and operating instructions and the in the General Conditions, the latter prevail.

Art. 31. Complaints and assistance

  1. The Customer may make any complaints or request assistance on purchases by contacting OH INTERNATIONAL SRL by mail at the address OH INTERNATIONAL SRL, Via L. Galvani 7/9 – 00015 Monterotondo (RM), by e-mail at shop @ohinternational.it, via PEC to the address oh@legalmail.it or in any case to the telephone numbers indicated in art. 1, paragraph 1, lett. a, of these General Conditions.
  2. Complaints will be processed by OH INTERNATIONAL SRL as soon as possible; the Customer will receive a reply within 2 (two) working days of the notification.

Art. 32. Applicable law and competent court

  1. The Contract is governed by Italian law.
  2. For any dispute that may arise regarding the application, interpretation and execution of the Contract, the Court of Rome will be exclusively competent if the Contract is concluded with a Professional Client, despite the violation, in this case, of the art. 3 of these General Conditions.
  3. Disputes with Consumer Customers are devolved to the jurisdiction of the Judicial Authority of the place of residence or domicile of the Consumer Customer.
  4. Disputes with consumer customers residing outside the Italian territory are devolved to the jurisdiction of the Court of Rome, as the judge of the place where the Contract is performed.